Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What types of products do you sell?

We sell a variety of digital files, including planners, journals, worksheets, coloring pages, activity sets, and more. All our products are designed to be downloaded and printed at your convenience.

2. How do I receive my purchased files?

Once your payment is processed, you will receive an email with a link to download your files immediately. You can also access your purchased files through your account on our website.

3. Can I access my purchased files indefinitely?

Yes, you can access and download your purchased files indefinitely. The download links provided will remain active, allowing you to retrieve your files whenever needed.

4. Do you offer refunds?

Due to the nature of our digital products, all sales are final. We do not offer refunds once a product has been purchased and delivered. Please ensure you review product descriptions and previews carefully before making a purchase.

5. What payment methods do you accept?

We accept various forms of payment, including major credit cards. All transactions are processed securely to ensure your financial information is protected.

6. Can I share or resell the digital files I purchase?

No, our digital files are for personal use only. Sharing, reselling, or distributing the files to others is strictly prohibited.

7. What if I have trouble downloading my files?

If you experience any issues downloading your files, please contact our customer support team at cooldownloadstuff@gmail.com and we will assist you promptly.

8. Can I print the digital files more than once?

Yes, you can print the digital files as many times as you need for personal use. However, please note that sharing or distributing the printed copies to others is not allowed.

9. How can I contact customer support?

You can reach our customer support team by emailing us at cooldownloadstuff@gmail.com. We are here to help with any questions or concerns you may have.

10. Are there any restrictions on how I can use the digital files?

Yes, our digital files are intended for personal use only. You may not use them for commercial purposes, share them with others, or modify and redistribute them. Please refer to our Terms of Service for more details.